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Ring and ride

Keeping you connected

Information updated 6 May 2021

Whilst everyone should minimise the number of journeys they make and continue to work from home where possible, National Express Accessible Transport (NEAT) continue to operate the Ring and Ride service safely to support you. The service is available Monday to Friday between 8.00am and 5.30pm and Saturday between 8.30am and 3.30pm. We're very sorry that there will be no service on Sundays for the time being.

Ring and Ride

If you find it very difficult to use public transport because of your disability and live in one of the seven West Midlands metropolitan district councils, then you should be able to benefit from our Ring and Ride service.

Ring and Ride is a door-to-door service and has been running for over 30 years – one of the largest such services in the world! The minibuses used have ramps and lifts, so if you’re a wheelchair user or find steps difficult, you can easily use the service.

The service currently operates on Monday to Friday between 8.00am and 5.30pm and Saturday between 8.30am and 3.30pm, excluding Christmas Day, Boxing Day, New Year’s Day and Bank Holiday Mondays.

You can get to local destinations in your neighbourhood and you can take a companion and dependent children with you, but you just need to book in advance.

How to register and book trips


You can find information on how to register on the Ring and Ride Website

Booking a trip

Once you are a registered, you can book your trips easily by calling the friendly team on 0330 053 8141 or on the Ring and Ride Website



Registered user (Aged 16+) and Essential Escort/Carer

  • £1.30 single

Registered user (Aged 5-15)

  • £0.65 single

Non-registered users

  • Adults - £2.40 single, Children under 16- £1.20, Children under 5 travel free.

Holders of network and bus passes travel free of charge.

Please note that National Concessionary passes (those used free of charge on bus and train services in the West Midlands) are not accepted.

For more information visit the Ring and Ride website.

Community transport

There are community transport operators in all seven districts of the West Midlands. The operators listed below offer minibus/ wheelchair accessible vehicles for hire to community groups in their area, such as scouts or brownies, youth or senior citizens clubs, disabled groups, and sheltered housing developments.

CT Passenger has sites in the West Midlands in BirminghamCoventry and Wolverhampton.

Shencare Community Transport is located in Northfield, Birmingham

Walsall Community Transport provide services around Walsall including shopper buses operating in the Bloxwich and Barr Beacon areas to local supermarkets.


You can book a Taxi or a Private Hire Vehicle in advance to get to your destination. Taxis are either ordinary cars or black cabs, depending on the area and the operator.

Ordinary cars can be difficult to get into and have limited space to store a wheelchair.

Accessible black cabs have more space and are fitted with ramps, bright colour contrasting handrails and other features.

Drivers of Taxis and Private Hire Vehicles are legally required to carry Assistance Dogs at no extra charge.

If you’ve had an unpleasant experience and wish to complain about a licence holder, please contact the relevant licensing office. (Getting Around Guide pages 48-49) They can also give you information on different taxi operators in your area.

More Information

The Getting Around Access Guide is a guide to accessible public transport in the West Midlands.

Download the Getting Around Access Guide

This guide is also available in large print, audio CD, audio tape, pdf or Braille format.

RNIB Key Fobs

If you’re blind or partially sighted, the key fobs can be used to activate an audio voice message at bus stations, key interchanges and stops where Real Time Information screens are available.

Request a key fob.

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