Set up, cancel or update a Direct Debit
The best value tickets for bus, rail and Metro
Direct Debit is an easy, convenient way to buy a ticket. You can get Direct Debit tickets for the bus, train and tram.
Direct Debit takes payments from your bank account automatically on the same day each month. Then your ticket is either loaded to your Swift card or posted to you if you buy a paper ticket.
Cancel a Direct Debit
We have created a service to help you cancel your Direct Debit.
Reinstate a Direct Debit
To reinstate your Direct Debit, please call us at 0345 303 6760.
We will be able to help you through the process, in order to be eligible you must have:
- Cancelled less than 10 months ago
- the same bank account details as your previous ticket
Update a Direct Debit
To update your bank details:
- Download, print out and fill in the Direct Debit form.
- Send it to the address on the form.
Use this form to update your contact details.