Make a payment

If you have lost your WMCA Direct Debit travel pass. You can pay to replace this through our replacement portal.

Before you start ordering your replacement, please make sure you have ready:

• Your Direct Debit reference number (this starts with 600 and can be found on your bank statement or any correspondence we have sent you).
• Your debit or credit card (there will be a fee of £7.50 to replace your lost pass).

Replace your Direct Debit pass

What happens next?

Once we have received your payment we will post your new pass out to you, please allow up to five working days for it arrive.

You must have a valid ticket to travel at all times. Refunds will not be given for tickets purchased for travel while waiting for your replacement to arrive.

If we have contacted you about your failed Direct Debit payment for your travel pass, you can make this payment online, please follow the steps below:

Step 1

• You will need to pay the amount that was included on the letter/email  by clicking the link below. You will need your account reference number (starting with 600) and your credit/debit card to complete the process. Alternatively you can settle the amount by contacting Ticketing Services (0345 303 6760).

Make a Direct Debit payment

 Step 2

• If you have cancelled your Direct Debit with your bank, you will need to complete a new Direct Debit mandate form to continue on the scheme.

Please email your completed mandate to ticketing@tfwm.org.uk as soon as possible to minimise your travel disruption.

If your Older Person's Free Travel Pass has been lost or misplaced, you can order a replacement online.

Please note than an administration fee will be payable of £7.50, so please have your debit or credit card to hand.

Replace your Older Person's pass

If your Disabled Person's Free Travel Pass has been lost or misplaced, you can order a replacement online.

Please note than an administration fee will be payable of £7.50, so please have your debit or credit card to hand.

Replace your Disabled Person's pass

If we have contacted you about your failed Swift Pay As You Go (PAYG) auto top up, you can make this payment online, please follow the steps below:

You will need to pay the amount that was included on the letter/email by clicking the link below. You will need your Swift card number (starting with 6335970107) and your credit/debit card to complete the process. 

Make an auto Pay As You Go payment

Alternatively you can settle the amount by contacting Ticketing Services (0345 303 6760).

If you have contacted the education team (education@tfwm.org.uk) regarding school trip travel and have a quote, you can pay for your order online.

Pay for your Class Pass

If you have received a penalty fare whilst travelling on the Midland Metro you can make this payment online.

You will need your reference number and your credit/debit card to complete the process. 

Pay for a Metro Penalty Fare 

Alternatively you can settle the amount by contacting Ticketing Services (0345 303 6760).