Contact us
Contact an operator if your enquiry is about any of the following:
- bus services
- train services
- tram services
This includes service issues, lost property and staff.
You can also check online for:
You can also visit a travel centre to get bus, train and tram travel information, tables and tickets.
Contact Customer Services if your enquiry is about any of the following:
- season ticket or travel pass, including Swift
- timetable information (printed or digital)
- a bus stop or bus shelter
- park and ride
- cycling or walking
- the Sprint bus
Email us
For ticket/pass enquiries we'll get back to you within 2 working days.
For all other enquiries we'll get back to you within 10 working days.
Write to us
Customer Services
PO Box 9421
Birmingham
B19 3TR
Call us
Phone: 0345 303 6760
Monday - Friday, 8am to 6pm
Saturdays, 9am to 1pm
Sundays and Bank Holidays, Closed
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Lost travel passes
Lost your travel pass?
You can replace the majority of these online!
Blind and Disabled Pass Applications
Already applied?
Please note it can take up to 8 weeks to process your application.
Would like to apply?
Find out how to apply for a new Disabled Person’s Free Travel Pass.